Sonnus® Shipping Policy
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US orders ship via USPS with free standard shipping and tracking, and arrive in 3–5 business days after shipment. Orders are typically processed within 1–2 business days of payment confirmation, so plan for roughly 4–7 business days door to door. International orders arrive in 5–10 business days after shipment, depending on destination and customs.
1. How Sonnus® orders are processed
All orders are typically processed within 1–2 business days of payment confirmation.
- Orders placed Monday–Friday are processed the same or the next business day.
- Orders placed on weekends or US federal holidays begin processing on the next business day.
- During high-volume periods — promotional events, product launches, major holidays — processing may extend up to 4 business days. You are kept informed.
2. Sonnus® shipping and delivery timeframes
| Carrier (US) | USPS |
|---|---|
| Processing | 1–2 business days (up to 4 in high-volume periods) |
| US standard delivery | 3–5 business days after shipment |
| US shipping cost | Free standard shipping and tracking on every order |
| Expedited shipping | $9.95 at checkout — express shipping and tracking |
| International delivery | 5–10 business days after shipment, depending on destination and customs |
| Tracking | Emailed at shipment; links activate within 24–48 hours |
Delivery estimates are not guaranteed. Carrier delays, weather and customs processing can affect transit times.
3. Tracking your Sonnus® order
The moment your order leaves the warehouse you receive a shipping confirmation email with your tracking number.
- Tracking links become active within 24–48 hours of shipment.
- If tracking has not updated after 48 hours, contact support and it will be investigated.
- Check your spam or promotions folder if the confirmation email has not arrived.
4. Delays that can affect a Sonnus® delivery
Sonnus® is not liable for delays resulting from:
- Carrier disruptions or service outages
- Severe weather or natural events
- Customs or import processing on international orders
- Incorrect or incomplete shipping information provided at checkout
5. Getting your Sonnus® shipping address right
Double-check your shipping address before completing checkout. Sonnus® is not responsible for packages delivered to an incorrect address supplied at the time of purchase. If you spot an address error after ordering, contact support@usesonnus.com immediately and the team will try to intercept the package.
6. Lost or damaged Sonnus® packages
If your order arrives damaged or you believe it was lost in transit, contact support.
- Include your order number and a photo of any damaged packaging.
- Resolutions include a replacement, store credit, or another agreed outcome.
Delivery disputes where tracking confirms delivery are handled under the refund policy, section 5.
Shipping terms on this page are checked against the official checkout by Rafael Reuter, who maintains this site.
Questions about your Sonnus® order?
Email support@usesonnus.com. The support team responds quickly on shipping questions, and within 1–2 business days on refund requests.
This page reproduces the Sonnus® Shipping Policy as published on the official Sonnus® store.
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