Sonnus® Refund Policy
Last updated:
Sonnus® is covered by a 90-day money-back guarantee, and no return is required. Take it for a full 90 days from your purchase date. If you’re not happy for any reason at all, email support and you get your money back — even if the bottles are empty. You are not expected to ship anything back.
1. Who is eligible for a Sonnus® refund, and when
- The refund request must be submitted within 90 days of the original purchase date.
- Requests submitted after 90 days are not eligible, regardless of circumstances.
- Only orders placed directly through Sonnus® are covered. Orders placed through third-party retailers or resellers are not.
- Subscription renewals and recurring charges processed after the 90-day window are not eligible — see section 7.
- Orders already processed or fulfilled once the 90-day period has passed are not eligible.
No reason is required. Sonnus® reserves the right to review requests that appear inconsistent with normal product use — see section 10 on abuse.
2. No need to send Sonnus® back
You do not have to return the product to receive a refund, and you are not expected to ship anything back. Refunds are issued based on the submitted request and the information provided. Do not ship products back unless you are explicitly instructed to. Unsolicited returns cannot be accepted or processed.
3. Why people ask for a Sonnus® refund
A request must include a clear and honest reason for the dissatisfaction. Examples that qualify:
- The product did not meet expectations
- Dissatisfaction with results
- Issues with taste or usability
- Other reasonable product-related concerns
4. Sonnus® order issues and exceptions
Damaged or defective items. Contact support promptly. Photos of the product and packaging may be requested to verify the issue; once confirmed, a replacement or refund is arranged.
Incorrect or missing items. Contact support with your order details. A replacement or refund may be issued after verification.
Order cancellation. Orders can only be cancelled before they enter processing. Once an order is in processing or in transit, it can no longer be cancelled.
Unfulfilled or out-of-stock items. If an item cannot be fulfilled, a refund is issued automatically to the original payment method.
5. Sonnus® shipping and delivery conditions
Delivery-related concerns are evaluated against carrier tracking data.
Delivered but not received. If tracking confirms delivery and valid delivery proof is available, the order is considered fulfilled and is not eligible for refund or replacement. If the carrier cannot confirm delivery, a replacement is arranged at no cost.
Delayed shipment or premature delivery status. Carriers sometimes mark a package delivered up to 24 hours before it actually arrives. Allow 24 hours before reporting a missing package.
Stolen packages. Sonnus® is not responsible for packages lost or stolen after carrier-confirmed delivery. Coordinate with local authorities and the carrier.
Delivered to an incorrect address. If the carrier delivered to the wrong address through carrier error, a replacement or refund is arranged after verification. If the incorrect or incomplete address was provided by the customer, the order is not eligible once marked as delivered.
6. Concerns about Sonnus® product quality
If you believe there is an issue with product quality, contact support with a description of the problem. The team assesses the situation and provides an appropriate resolution, which may include a replacement or refund.
7. Sonnus® subscriptions
If your order includes a subscription, managing, modifying and cancelling it within the 90-day guarantee period is the customer's responsibility. Renewals that occur after that window are not eligible for refunds, and failure to cancel before renewal does not constitute grounds for one.
Auto-renewal. Subscription products renew automatically unless cancelled, charging the payment method on file every 30 days or at the delivery cadence chosen at signup.
How to cancel. Either through the customer portal on Sonnus®, or by emailing support@usesonnus.com. You may cancel at any time.
Billing information. Keeping billing details current is the customer's responsibility — notify support promptly if a card is cancelled, expires or changes.
8. How to request a Sonnus® refund
Email support@usesonnus.com with your order number and the reason for the request. The team responds within 1–2 business days to review it and confirm next steps.
9. Sonnus® refund processing and timeline
Once approved, refunds are issued to the original payment method. Processing takes 5–10 business days, and final posting depends on your bank or card provider. A confirmation email is sent once the refund has been processed.
10. Abuse of the Sonnus® refund policy
- Repeated refund requests may be subject to additional review.
- Fraudulent or misleading claims result in denial of the request.
- Customers who abuse this policy may be permanently restricted from future refunds.
11. Agreeing to the Sonnus® refund policy
Completing a purchase acknowledges that you have read, understood and agreed to this policy, including all eligibility requirements and limitations. Agreement is implicit at the time of purchase and does not require a separate signature. Sonnus® reserves the right to update this policy at any time; the version in effect at the time of your purchase governs your order.
This page reproduces the Sonnus® Returns & Refunds Policy as published on the official Sonnus® store. Where this page and any marketing material disagree, the official policy governs.
← Back to Sonnus®